Contact us

Email is the fastest way to reach us, and it reaches the same team for every kind of request. We aim to reply within two business days.

What to include

• About an order — the order number and the marketplace you bought from.
• Damaged or incomplete kit — a photo of the damage or of the missing item, plus the order number.
• Custom artwork question — the size and drill shape you are considering, and the photo you have in mind.
• Privacy or deletion request — use the subject line "Data Deletion Request" and follow the steps on our Data Deletion & Retention page.

Orders placed on Amazon

If you bought from us on Amazon, sending the message through Amazon's buyer–seller messaging keeps the whole case in one place and lets Amazon track it. Emailing us directly works too.

Postal address

Vanilla and Cinnamon Store LLC
1996 J Lawson Blvd
Orlando, FL 32824
United States

Please do not send returns to this address without contacting us first — we will send return instructions.